1. All the information provided by you should be true and accurate. We will treat it
confidentially and take responsible steps to protect personal information
2. You will be responsible for any breakages, losses of damage caused by you or a member
of your party during your stay in the accommodation. It is your responsibility to put
right the damage or to make full payment to the hotel before departure.
3. If cancelled before 24 hours -50% tariff will be deducted.
4. Children below 5 – 10 years will be charged 50% of adult rates. Children above 10
years will be charged adult rates.
5. Reservation will be released automatically if the advance amount is not received
6. Rates are subject to change without prior notice
7. Payment can be made by Gpay or cash, cheques are not accepted
8. Guests are to use their rooms for an agreed period. If guests break their stay money
will not be refunded.
9. Settlement of bills: bills must be settled upon arrival either by cash or Gpay.
10. Be advised to keep valuables in your personal rooms and take safe measures. The
hotel will not be responsible for the loss of guest’s belongings or any other property
11. Smoking is not allowed inside the room.
12. If the guest becomes ill or injured the hotel can help with the provision of medical
assistance or arrange for the guest to be taken to hospital, all at the guest's expense.
13. Upon departing guests are obliged to turn off all water faucets, lights in the room
and its facilities.
14. Swimming pool will not be accessible after 8 pm
15. Guests are to be followed with food timings
Breakfast
08:00am
10:00am
Lunch
13:30pm
15:30pm
Dinner
20:00pm
22:30pm
16. Food will be served only in restaurants and barbecue areas.
17. Payments should be made at the time of check-in
18. Complaints and suggestions of any guests for improving the hotel activities are
welcomed.
19. Full payment at the time of check-in
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